Frequently Asked Questions

Our store hours are as follows;

Tuesday – Thursday – 9:30am – 5pm

Friday – 9:30am – 5:30pm

Saturday – 9am – 1pm

The store is closed on Monday, Sunday and Public Holidays 

You can contact us on 08 6162 9736

Please use the form on our CONTACT page to make an enquiry.

We sure do.  We do though have a minimum order of $60 + delivery fee on all delivery orders. The delivery fee is calculated based on distance from our store in Forrestfield and is calculated during the store checkout process.

Please note that we cannot guarantee a delivery time.  At checkout, you will be provided with a delivery time window to choose and your order will be delivered within that window. While every effort will be made to accommodate a specific delivery time, this is not always possible and your delivery time may need to be changed to accommodate existing orders and delivery route schedules. If your delivery time is not flexible please ensure that you have called Oh My Balloon bar prior to placing the order to ensure that we are able to accommodate a specific delivery time.

Yes, all items prices on our website include GST.

We sure do!  We’d love it if you’d give us a like and follow 👍

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Unless otherwise noted with our listed packages, we have a minimum order of 3m for balloon garland installations that fall on Tuesday to Saturday.  We have a minimum order of $600 for Sunday installations.  This minimum order may include hire items, but excludes travel fee. 

Our balloon garlands are charged out at $100 per meter for the use of standard latex options.  This includes the use of mirror chrome and printed balloons.  

The addition of confetti or foil ORBZ increases the price by $20 per meter per option.   

Yes, there is a travel fee to do a balloon garland installation.  The travel fee is determined by the delivery location, access, and the dates and times of the event.

 We have a minimum order of 3m for balloon garlands (unless shorter length noted with packages) and make them in any length over this.

Where your event is more than 10 days from order date, we require a non-refundable booking fee of 50% of the total invoice value to secure your installation.  The balance is due 5 days prior to your event date. 

For installations where there is less than 10 days to your event date, we require the total value of the invoice to be paid to secure your installation. 

Given the organic nature of garlands, no two garlands can be made exactly the same. The colours and composition may be the same (or a close match), however, the shape or the end result will never be identical to your inspiration photo. We have a certain formula in working out the number of balloons we use – please see our GALLERY page to get a feel of our style.

Please note that your garlands may appear shorter or longer due to their natural curves. Garland length is measured when they lay flat and straight.

Once we see the inspiration picture, we will be able to give you an answer to this and there are 3 senarios to answer this question;

1. The balloons in use are off the shelf colours and therefore we can easily match them.
2. Oftentimes photos that have been uploaded to the internet have had a filter added to them which changes the balloons colours making it difficult for us to match using off the shelf colours. 
3. The balloon artist used a method called Double Stuffing to create a custom colour balloon.  Double stuffing, also known as Balloon Layering, is combining two balloons together, one coloured balloon inside a different coloured balloon to create custom colours.

In all three scenarios, we may be able to assist with matching colours, however if we need to go down the Double Stuffing method, this will increase the price of your balloon garland.  Unless budget isn’t an issue, we will recommend a similar colour pallet using off the shelf balloons. 

When balloons are first inflated, they all have a shine to them. Although there is a range of balloons called “pastel matte” these balloons are also slightly shiny on inflation. They do though have a different textural finish which is why they are referred to as matte. 

Many pictures that you see on social media have had the balloons exposed to the elements for a time which leads to oxidisation of the balloons and this causes them to take on a matte appearance. 

Balloons will oxidise relatively quickly in environments that are humid or balloons that are exposed to direct sunlight. 

We are unable to provide a balloon garland that has been intentionally oxidised prior to installation as oxidised balloons are prone to having visual fingerprint and rub marks caused by transport and manhandling during the setup process which does not look visually pleasing. 

Balloon garlands can be hung from just about anywhere. All you need is an anchor point. They can be suspended from the cross beams under your patio or ceiling venting, hung from a tree or curtain rod or fixed to a wall with command hooks.

Balloon garlands are not freestanding so, should there be no anchor points to tie into, you may want to consider hiring a backdrop.  We have options available from $80.  You can view packages HERE.  

Yes, we can install your balloon garland outdoors, however due to the general nature of balloons, we cannot guarantee that your balloons will remain perfect and intact when used outdoors. Outdoor balloon décor is subject to popping, frosting or fogging/oxidation of the colours, and/or movement from the wind. Where balloon décor installations occur outdoors, we will not replace nor offer a refund or discounts due to loss, breakage or failure to produce due to environmental factors..

Absolutely yes!  With the exception of backdrop or signage hire, you are more than welcome to keep the balloons for yourself! Please note that you are responsible for the teardown and transport of the balloons post-event.  

We require a minimum of 1.5 hours on site to complete your installation for basic framework and a 3m balloon garland.

For more complex installations such as shimmer walls and longer length balloon garlands more time will be required.  The exact time frame required will be communicated with you based on what is included in your booking.

If your event is at a venue or restaurant you must let your coordinator at the venue know that you have booked a balloon garland installation for your event.

The venue will need to know how long we will be on site to setup prior to your event start time and where you would like the installation to be setup. This will allow your venue to ensure that the space is ready for us on arrival. 

If you don’t let your venue know this info it is likely to cause a delay to our setup, which means we may not complete prior to your event start time. 

Please note that should your venue require same day clear out, and your event finishes after 6pm, there will be a late collection surcharge of $150 for any hire items that are booked in conjunction with balloon garlands. 

Absolutely yes! We take bookings for every day of the week.  Exceptions to this may be a public holiday, but get in touch with us to discuss your options. 

We sure can.  Depending on the backdrop, we can either attach a vinyl decal or provide a acrylic disk as a hire item to hang from the backdrop.  The fee to do this is $80.  

Personalisation Design Notes – We do not send out design proofs prior to your event date.  If you have any invitation work created for the event feel free to share this with us and, where possible, we will create something using similar fonts. 

If you would like creative control over the design work, we can refer you to a graphic designer to create a bespoke design at your cost. This service includes; consultation, design, 1 proof change and the provision of a cut ready file.  Going this route does not reduce the $80 personalisation fee Oh My Balloon Bar charges as this fee covers the labour and materials to cut and apply the decal. 

Cancellations must be made in writing, via email, to Oh My Balloon Bar.

-If you wish to cancel your event with more than 10 days before your event date the following policy applies;
Fifty Percent (50%) of the total invoice value paid is a non-refundable booking fee.  If you paid more than 50% of the invoice value, the balance will be refunded within 20 days receipt of request to cancel. 

-If you wish to cancel your event and 10 or less days remain until your event date all monies paid will be forfeited. 

– Subject to availability, your event may be postponed, once only, to a future date within 6 months of original booking date and any amounts paid will be transferred to said date.  

We are a full-service balloon bar therefore we do not sell uninflated balloons.

We are unable to use latex balloons sourced elsewhere to create balloon garlands.  

Unfortunately, due to the current helium shortage helium inflation is reserved for clients that purchase balloons from us.  No exceptions apply.

Cancellations of balloon orders are only accepted within 24 hours of order placement except where the event/collection/delivery date is within 48 hours of the order date. Should your event be within 48 hours of your order date and the booking is cancelled no refund will be offered.  Balloon order cancellations are not accepted after 24 hours of order placement and cancellations will result in all monies paid being forfeited. 

Subject to availability, your order may be postponed, once only, to a future date within 6 months of original booking date and any amounts paid will be transferred to said date. 

In cases where Government restrictions will prevent your event from taking place, you may defer the existing booking to a date within 6 months of the original event date or a credit will be placed on file to be redeemed against any item within that 6 month period.

Absolutley not.  We will deliver and setup the booth and ensure that it is in working order prior to your event so all you have to do is get ready and strike a pose!

We will return at an agreed time, usually the day after your event, to pack down.*

All we request is that the supplied props and signage please be returned to the prop table that we supplied.

*If we are required to pack down the day of your event and your event is scheduled to complete after 6pm, a late collection surcharge of $150 will be levied.

Yes, photo booths can be setup outside, provided the area is weather proof such as under a patio or inside a gazebo.

On occasion, and by prior arrangement only, we may allow the booths to be used outdoors in the open. There are parameters regarding this and will be assessed on a case by case basis.  You may be required to pay for an attendant to man the booth in this situation.

Please note that if you don’t disclose that the booth is to be set up outside during the inquiry/consultation period and we arrive at your party venue and are instructed to set up outside, we reserve the right to decline the request.

Yes, we have a range of high quality Tension Fabric Backdrops available for you to choose from.  These measure 2.4×2.4m.  They are suitable for setup indoors or under an enclosed patio/gazebo that is wind proof.

If the area you’ve allocated for the booth is not sheltered, please let us know as we have a small alternative range of backdrops that are suitable for open air events (weather permitting and additional fees apply).

Yes, we have a range of hats, glasses and signs that we provide with the booth. 

Yes, 240v power is required to setup and for the duration of your event.

Absolutely yes! Within 2 taps of a screen, you’ll have your photos uploaded to your gallery and ready to send via text, email or print!

Our booth’s are super easy to operate, so ordinarily we do not provide an attendant with our photo booths.   

There are occasions such as public events for example; trade show, festivals, fairs, or street markets where we may request that an attendant be assigned to supervise the booth.  This can be someone that is from your organisation, or we can provide an attendant at a per hour rate. Please contact us for a quote for this service. 

Please see “can the booth be setup outside” FAQ above for additional attendant requirements for outdoor setups. 

The booth requires a 2.5 x 2x5m space. 

A ceiling clearance of 2.5m is required for the backdrop. 

If you would like to go ahead with booking a photo booth our payment terms are as follows;

1. Where your event is more than 10 days from the order date, we require a non-refundable booking fee of 50% of the total invoice value of the quotation to be paid to secure your booking. This payment is due within 48 hours of the formal booking documentation being issued. The balance is due 10 days prior to your event date.
2. Where your event is less than 10 days prior to the event date, the full invoice value must be paid within 48 hours of the formal booking documents being issued.

Cancellations must be made in writing, via email, to Oh My Balloon Bar.

-If you wish to cancel your event with more than 10 days before your event date the following policy applies;
Fifty Percent (50%) of the total invoice value paid is a non-refundable booking fee.  If you paid more than 50% of the invoice value, the balance will be refunded within 20 days receipt of request to cancel. 

-If you wish to cancel your event and 10 or less days remain until your event date all monies paid will be forfeited. 

– Subject to availability, your event may be postponed, once only, to a future date within 6 months of original booking date and any amounts paid will be transferred to said date.  

This is a no go!

As of 1 January 2022, regulations to ban balloon releases (accidental or intentional) in Western Australia came into effect.

Penalties under the Environmental Protection (Prohibited Plastics and Balloons) Regulations 2018 apply to individuals for the release of a balloon inflated with gas that causes it to rise in the air.

Please note that the penalties also apply to an adult if a child in their care releases a balloon inflated with gas that causes it to rise into the air! Yup, you read right, if your kiddo releases their balloon, whether intentionally or accidentally, you will be held liable and subject to a fine!

When you’re done celebrating with balloons please pop them and drop them in the trash…never let them go!