Frequently Asked Questions

About Oh My Balloon Bar

Where is Oh My Balloon Bar located?

You can find us at Unit 5, 169 Berkshire Road, Forrestfield

What are your store opening hours?

Our store hours are as follows;

Tuesday – Thursday – 9:30am – 5pm

Friday – 9:30am – 5:30pm

Saturday – 9am – 1pm

The store is closed on Monday, Sunday and Public Holidays 

What is your telephone number?

You can contact us on 08 6162 9736

What is your email address?

Please use the form on our CONTACT page to make an enquiry.

Do you offer delivery?

We sure do.  We do though have a minimum order of $60 + delivery fee on all delivery orders. The delivery fee is calculated based on distance from our store in Forrestfield and is calculated during the store checkout process.

Please note that we cannot guarantee a delivery time.  At checkout, you will be provided with a delivery time window to choose and your order will be delivered within that window. While every effort will be made to accommodate a specific delivery time, this is not always possible and your delivery time may need to be changed to accommodate existing orders and delivery route schedules. If your delivery time is not flexible please ensure that you have called Oh My Balloon bar prior to placing the order to ensure that we are able to accommodate a specific delivery time.

Please ensure that someone is available at the delivery address during the delivery window.  If we arrive at the address and no one is available to take delivery, we will return the balloons to Oh My Balloon Bar’s address.  Your balloons will be made available for collection during store hours or re-delivery at an additional fee. If you fall within our free delivery area, you will be charged a $20 re-delivery fee. 

There are occasionally delays beyond our control (traffic, weather, mechanical etc) that may affect our delivery time. Oh My Balloon Bar will not be held liable if your order is unable to be delivered by a specific time due to circumstances beyond our control and no refund will be offered.   

Is GST included in your prices?

Yes, all items prices on our website include GST.

Do you have social media accounts?

We sure do!  We’d love it if you’d give us a like and follow 👍

Facebook

Instagram

Balloon Garland FAQs

How can we book a balloon garland installation?

You can book a balloon garland installation a few ways;

Online (preferred) 

Visit BALLOON BACKDROP PACKAGES page and fill in the contact form found at the bottom of the package listings.  We will reply to you either requesting more info or with a quote. If you are happy to proceed we will issue you formal booking documents to get your event locked in. 

In-Store pre-booked consultation 

Visit IN-STORE BALLOON STYLING CONSULTATION page to make an appointment to visit us in-store for a balloon garland consultation. Bookings will be finalised in-store and copies of your formal booking documents will be emailed to you. 

Please note we do not provide in-store balloon garland/event styling consultations without an appointment. NO EXCEPTIONS APPLY!

Social Media

Feel free to send us a message on Facebook or Instagram requesting pricing and availability. We will provide you a quote and if you are happy to proceed we will issue you formal booking documents via email to get your event locked in. 

Over the Phone 

Give us a call on 61629736 to chat about your event and balloon installation requirements.  We will email you formal booking documents to get your event locked in.  Please note that we are often unable to take installation bookings over the phone on a Friday and Saturdays as these are our super busy days.  If you do call during busy periods we may ask for your contact details to give you a ring back when convenient. 

Do you have a minimum order for garland installations?

Unless otherwise noted with our listed packages, we have a minimum order of 3m for balloon garland installations that fall on Tuesday to Saturday.  We have a minimum order of $850 for Sunday and Public Holiday installations.  This minimum order may include hire items, but excludes travel fee. 

How much do your balloon garlands cost?

Our balloon garlands are charged out at $110 per meter (gst inclusive) for the use of standard latex options.  This includes the use of mirror chrome and printed balloons.  

The addition of confetti or foil ORBZ increases the price by $20 per meter per option.   

Custom colour balloon garlands are charged out at $160 per meter.

 

Is there a travel fee to install a balloon garland?

Yes, there is a travel fee to do a balloon garland installation.  The travel fee is determined by the delivery location, access, and the dates and times of the event.

What length balloon garland can you provide?

 We have a minimum order of 3m for balloon garlands (unless shorter length noted with packages) and make them in any length over this.

What are your payment terms for balloon garland installations?

Where your event is more than 10 days from order date, we require a non-refundable booking fee of 50% of the total invoice value to secure your installation.  The balance is due 10 days prior to your event date. 

For installations where there is less than 10 days to your event date, we require the total value of the invoice to be paid to secure your installation. 

 

Can you replicate a photo of a balloon garland I sent you?

Given the organic nature of garlands, no two garlands can be made exactly the same. The colours and composition may be the same (or a close match), however, the shape or the end result will never be identical to your inspiration photo. We have a certain formula in working out the number of balloons we use – please see our PACKAGES page to get a feel of our style.

Please note that your garlands may appear shorter or longer due to their natural curves. Garland length is measured when they lay flat and straight.

Can you match the exact colours of a balloon garland picture I've seen online?

Once we see the inspiration picture, we will be able to give you an answer to this and there are 3 senarios to answer this question;

  1. The balloons in use are off the shelf colours and therefore we can easily match them.
  2. Oftentimes photos that have been uploaded to the internet have had a filter added to them which changes the balloons colours making it difficult for us to match using off the shelf colours. 
  3. The balloon artist used a method called Double Stuffing to create a custom colour balloon.  Double stuffing, also known as Balloon Layering, is combining two balloons together, one coloured balloon inside a different coloured balloon to create custom colours.

In all three scenarios, we may be able to assist with matching colours, however if we need to go down the Double Stuffing method, this will increase the price of your balloon garland.  Unless budget isn’t an issue, we will recommend a similar colour pallet using off the shelf balloons. 

I would like you to use matte balloons for my balloon garland.

When balloons are first inflated, they all have a shine to them. Although there is a range of balloons called “pastel matte” these balloons are also slightly shiny on inflation. They do though have a different textural finish which is why they are referred to as matte. 

Many pictures that you see on social media have had the balloons exposed to the elements for a time which leads to oxidisation of the balloons and this causes them to take on a matte appearance. 

Balloons will oxidise relatively quickly in environments that are humid or balloons that are exposed to direct sunlight. 

We are unable to provide a balloon garland that has been intentionally oxidised prior to installation as oxidised balloons are prone to having visual fingerprint and rub marks caused by transport and manhandling during the setup process which does not look visually pleasing. 

How can my balloon garland be displayed?

Balloon garlands can be hung from just about anywhere. All you need is an anchor point. They can be suspended from the cross beams under your patio or ceiling venting, hung from a tree or a curtain rod.

Balloon garlands are not freestanding so, should there be no anchor points to tie into, you may want to consider hiring a backdrop.  We have options available from $80.  You can view packages HERE.  

Can my balloon garland be installed outdoors?

Yes, we can install your balloon garland outdoors, however due to the general nature of balloons, we cannot guarantee that your balloons will remain perfect and intact when used outdoors. Outdoor balloon décor is subject to popping, frosting or fogging/oxidation of the colours, and/or movement from the wind. Where balloon décor installations occur outdoors, we will not replace nor offer a refund or discounts due to loss, breakage or failure to produce due to environmental factors..

Can I keep the balloons after my event is done?

Absolutely yes!  With the exception of backdrop or signage hire, you are more than welcome to keep the balloons for yourself! Please note that you are responsible for the teardown and transport of the balloons post-event.  

How much time is required to install a balloon garland and backdrop?

We require a minimum of 1.5 hours on site to complete your installation for basic framework and a 3m balloon garland.

For more complex installations such as shimmer walls and longer length balloon garlands more time will be required.  The exact time frame required will be communicated with you based on what is included in your booking.

My event is at a venue/restaurant is there any additional information that I need to be aware of?

If your event is at a venue or restaurant you must let your coordinator at the venue know that you have booked a balloon garland installation for your event.

The venue will need to know how long we will be on site to setup prior to your event start time and where you would like the installation to be setup. This will allow your venue to ensure that the space is ready for us on arrival. 

If you don’t let your venue know this info it is likely to cause a delay to our setup, which means we may not complete prior to your event start time. 

Please note that should your venue require same day clear out, and your event finishes after 6pm, there will be a late collection surcharge of $150 for any hire items that are booked in conjunction with balloon garlands. 

My event is during the week, are you able to do a balloon garland for me?

Absolutely yes! We take bookings for every day of the week.  Exceptions to this may be a public holiday, but get in touch with us to discuss your options. 

I would like personalisation added to a backdrop is this possible ?

We sure can.  Depending on the backdrop, we can either attach a vinyl decal or provide a acrylic disk as a hire item to hang from the backdrop.  The fee to do this is $80.  

Personalisation Design Notes – We do not send out design proofs prior to your event date.  If you have any invitation work created for the event feel free to share this with us and, where possible, we will create something using similar fonts. 

If you would like creative control over the design work, we can refer you to a graphic designer to create a bespoke design at your cost. This service includes; consultation, design, 1 proof change and the provision of a cut ready file.  Going this route does not reduce the $80 personalisation fee Oh My Balloon Bar charges as this fee covers the labour and materials to cut and apply the decal. 

What is your balloon garland cancellation/refund policy?

Cancellations must be made in writing, via email, to Oh My Balloon Bar.

-If you wish to cancel your event with more than 10 days before your event date the following policy applies;
Fifty Percent (50%) of the total invoice value paid is a non-refundable booking fee.  If you paid more than 50% of the invoice value, the balance will be refunded within 20 days receipt of request to cancel. 

-If you wish to cancel your event and 10 or less days remain until your event date all monies paid will be forfeited. 

– Subject to availability, your event may be postponed, once only, to a future date within 6 months of original booking date and any amounts paid will be transferred to said date.  

Do you sell uninflated balloons so I can make my own balloon garland?

We are a full-service balloon bar therefore we do not sell uninflated balloons.

I purchased balloons from somewhere else, can you use them to create a balloon garland for me?

We are unable to use latex balloons sourced elsewhere to create balloon garlands.  

Helium FAQs

I have a picture of balloons that I love. Can you supply the same for me?

We can use your inspiration photo as a guide; however, the result may not be precisely the same. If you are looking for a specific foil design or character, we may not be able to source the same however we will be able to provide you with photos of substitutes for you to choose from before we go ahead with your order.

How long will my balloons float for?

It’s a tough world out there if you’re a balloon. Sun, wind, rain, high altitudes, and grit are all formidable threats to a balloon’s welfare. For this reason, Oh My Balloon Bar is unable to guarantee standard float times under the following conditions:
– Balloons used outdoors.
– Balloons used indoors, exposed to direct sunlight through windows.
– Balloons used at elevations significantly higher than sea level.
– Balloons used in high humidity environments

Foil Balloons and Balloon Bubbles

Helium inflated foil balloons and balloon bubbles should remain full and taut for 3 days in balloon friendly environments. They will then continue to float for another week, sometimes longer. Please be aware cold air-conditioned air may cause foil balloons to shrivel, but they will return to a normal state when exposed to warmer air.

Hi-Floated Latex Balloons

Oh My Balloon Bar treats latex balloons with Ultra Hi-Float solution, a non-toxic liquid plastic which extends the balloons float time. When kept indoors, out of direct sunlight latex balloons will float for 2-3 days, but could last up to 10 days.  

Latex Confetti Balloons

Standard 28cm Confetti filled latex balloons float for between 12 to 24 hour.  Larger confetti filled balloons will have an increased float time of between 2 and 4 days. 

Personalised Balloons
We use vinyl stickers for the personalised text on balloon bubbles and foil balloons. The addition of vinyl will reduce the float time due to the added weight. 
 
NB Float times may be reduced by humidity, changes in environment and weather including elevations significantly above sea level, exposure to direct sunlight and cold air.
I would like to change my helium balloon order, is that possible?

Your order may be changed up to 24 hours prior to your collection/delivery date.  The exception to this is personalised balloons where we require 48 hours notice to make changes.

I have purchased a personalised balloon and the lettering has started bubbling and lifting. Is my balloon faulty?

We use vinyl stickers for the personalised text on balloon bubbles and foil balloons. As the balloons begin to deflate, the vinyl will start to bubble and lift. This is a natural process and not a defect.

My balloons have popped or deflated. Can you replace them for me?

We take great care when preparing all orders and pride ourselves on the supply of high-quality products and customer service. Every order leaves us in perfect condition.

As such:

(i) Should your balloons deflate or pop whilst in our care, we will replace the balloons at our earliest opportunity.

(ii) We take no responsibility for your balloon order after it has been safely collected or delivered. 

Once the balloons leave our door or have been safely delivered they are out of our control and no refund or free remake will be offered if they pop or deflate. No exceptions apply. We are happy to remake the balloons with a 20% remake discount + delivery fee if applicable. Please note that wait times will apply should we be busy with other orders.

Do you offer delivery?

We sure do.  We do though have a minimum order of $60 + delivery fee on all delivery orders. The delivery fee is calculated based on distance from our store in Forrestfield and is calculated during the store checkout process.

Please note that we cannot guarantee a delivery time.  At checkout, you will be provided with a delivery time window to choose and your order will be delivered within that window. While every effort will be made to accommodate a specific delivery time, this is not always possible and your delivery time may need to be changed to accommodate existing orders and delivery route schedules. If your delivery time is not flexible please ensure that you have called Oh My Balloon bar prior to placing the order to ensure that we are able to accommodate a specific delivery time.

Please ensure that someone is available at the delivery address during the delivery window.  If we arrive at the address and no one is available to take delivery, we will return the balloons to Oh My Balloon Bar’s address.  Your balloons will be made available for collection during store hours or re-delivery at an additional fee. If you fall within our free delivery area, you will be charged a $20 re-delivery fee. 

There are occasionally delays beyond our control (traffic, weather, mechanical etc) that may affect our delivery time. Oh My Balloon Bar will not be held liable if your order is unable to be delivered by a specific time due to circumstances beyond our control and no refund will be offered.   

I purchased balloons from somewhere else, can you inflate them for me?

Unfortunately, due to the current helium shortage helium inflation is reserved for clients that purchase balloons from usNo exceptions apply.

 

What is your helium balloon cancellation/refund policy?

Cancellations of balloon orders are only accepted within 24 hours of order placement except where the event/collection/delivery date is within 48 hours of the order date. Should your event be within 48 hours of your order date and the booking is cancelled no refund will be offered.  Balloon order cancellations are not accepted after 24 hours of order placement and cancellations will result in all monies paid being forfeited. 

Subject to availability, your order may be postponed, once only, to a future date within 6 months of original booking date and any amounts paid will be transferred to said date. 

In cases where Government restrictions will prevent your event from taking place, you may defer the existing booking to a date within 6 months of the original event date or a credit will be placed on file to be redeemed against any item within that 6 month period.

Photo Booth FAQs

What is the difference between the GLAM and SOCIAL booth?

It’s all about PHOTO QUALITY!

While both of these booths are incredibly user-friendly, it’s the image quality that sets them apart.

The Glam Booth utilises a high-end DSLR camera, delivering strikingly clear and sharp images. In contrast, the Social Booth relies on an iPad camera, which may not match the clarity of the Glam Booth.

Do we have to setup and pack down the photo booth ourselves?

Absolutley not.  We will deliver and setup the booth and ensure that it is in working order prior to your event so all you have to do is get ready and strike a pose!

We will return at an agreed time, usually the day after your event, to pack down.*

All we request is that the supplied props and signage please be returned to the prop table that we supplied.

*If we are required to pack down the day of your event and your event is scheduled to complete after 6pm, a late collection surcharge of $150 will be levied.

Can the photo booth be setup outside?

Yes, photo booths can be setup outside, provided the area is weather proof such as under a patio or inside a gazebo.

On occasion, and by prior arrangement only, we may allow the booths to be used outdoors in the open. There are parameters regarding this and will be assessed on a case by case basis.  You may be required to pay for an attendant to man the booth in this situation.

Please note that if you don’t disclose that the booth is to be set up outside during the inquiry/consultation period and we arrive at your party venue and are instructed to set up outside, we reserve the right to decline the request.

Does your photo booth come supplied with a backdrop?

Yes, we have a range of high quality Tension Fabric Backdrops available for you to choose from.  These measure 2.4×2.4m.  They are suitable for setup indoors or under an enclosed patio/gazebo that is wind proof.

If the area you’ve allocated for the booth is not sheltered, please let us know as we have a small alternative range of backdrops that are suitable for open air events (weather permitting and additional fees apply).

Do you provide props with your booth?

Yes, we have a range of hats, glasses and signs that we provide with the booth. 

 

 

Does the photo booth require power?

Yes, 240v power is required to setup and for the duration of your event.

Are your photo booth's easy to use?

Absolutely yes! Within 2 taps of a screen, you’ll have your photos uploaded to your gallery and ready to send via text, email or print!

How many photos can we take?

There is no limit.  You may take as many photos as you wish during your hire period.  

Limits do apply to print packages though so ensure you read that FAQ too!

When do we receive our photo's?

Immediately!  Your digital photos are automatically uploaded to an online gallery for you to access during your event!

Your guests can text or email photos they have taken of themselves.

You can choose whether to share the whole gallery with all guests in attendance or only allow access to the photos guests take of themeselves.

How many prints do I get with a print package?

Photo prints are 6×4 postcard size and each event is able to print up to 350 photos.

If you have a large event and require more prints than the print volume above, please get in touch for a customised quote.

Do you supply an attendant with the photo booth?

Our booth’s are super easy to operate, so ordinarily we do not provide an attendant with our photo booths.   

There are occasions such as public events for example; trade show, festivals, fairs, or street markets where we may request that an attendant be assigned to supervise the booth.  This can be someone that is from your organisation, or we can provide an attendant at a per hour rate. Please contact us for a quote for this service. 

Please see “can the booth be setup outside” FAQ above for additional attendant requirements for outdoor setups. 

How much space is required to set up the booth?

The booth requires a 2.5 x 2x5m space. 

A ceiling clearance of 2.5m is required for the backdrop. 

 

What are your payment terms?

If you would like to go ahead with booking a photo booth our payment terms are as follows;

  1. Where your event is more than 10 days from the order date, we require a non-refundable booking fee of 50% of the total invoice value of the quotation to be paid to secure your booking. This payment is due within 48 hours of the formal booking documentation being issued. The balance is due 10 days prior to your event date.
  2. Where your event is less than 10 days prior to the event date, the full invoice value must be paid within 48 hours of the formal booking documents being issued.
What is your photo booth cancellation/refund policy?

Cancellations must be made in writing, via email, to Oh My Balloon Bar.

-If you wish to cancel your event with more than 10 days before your event date the following policy applies;
Fifty Percent (50%) of the total invoice value paid is a non-refundable booking fee.  If you paid more than 50% of the invoice value, the balance will be refunded within 20 days receipt of request to cancel. 

-If you wish to cancel your event and 10 or less days remain until your event date all monies paid will be forfeited. 

– Subject to availability, your event may be postponed, once only, to a future date within 6 months of original booking date and any amounts paid will be transferred to said date.  

Environmental FAQ’s

How are you being environmentally conscious running this kind of business?

Oh My Balloon Bar is a member of PEBA (Pro Environment Balloon Alliance), which lobbies for and promotes the responsible use of balloons with relevant private, state and federal agencies. 

There is a common misconception with latex balloons broadly being lumped in as a “plastic” which is untrue as the balloons we use are latex based and made from rubber harvested from rubber tree plantations which are a renewable resource. 

Leading manufacturers source their latex from sustainable Rainforest Alliance Certified and Forest Stewardship Council Plantations The Rainforest Alliance are an international, non-profit organisation working to build strong forests, healthy agricultural landscapes and thriving communities through creative and pragmatic collaboration.

We urge our clients to dispose of their balloons by placing them into general waste bins when you have finished enjoying your balloons.  Please do not litter by leaving your balloons at a park or venue. 

With the exception of ceiling balloons bunches, all helium balloons leave Oh My Balloon Bar’s door secured to a weight.  

What's the go with helium balloon releases?

This is a no go!

As of 1 January 2022, regulations to ban balloon releases (accidental or intentional) in Western Australia came into effect.

Penalties under the Environmental Protection (Prohibited Plastics and Balloons) Regulations 2018 apply to individuals for the release of a balloon inflated with gas that causes it to rise in the air.

Please note that the penalties also apply to an adult if a child in their care releases a balloon inflated with gas that causes it to rise into the air! Yup, you read right, if your kiddo releases their balloon, whether intentionally or accidentally, you will be held liable and subject to a fine!

When you’re done celebrating with balloons please pop them and drop them in the trash…never let them go!

We’re always here to add magic to your moments, please browse around our site to find your perfect balloon, or get in touch with us if you have an enquiry!

Oh My Balloon Bar is a family-owned business based in Forrestfield and delivers balloons within the Perth Metropolitan area.
Visit us at Unit 5, 169 Berkshire Road, Forrestfield 6058

* Important Notes About Balloons *

Oh My Balloon Bar are proud and active members of the Pro Environment Balloon Alliance (PEBA).
Members of PEBA do not support, or condone, nor will they facilitate the deliberate release of balloons and promote the correct disposal of balloons.

© Copyright 2024 Oh My Balloon Bar. All Rights Reserved.