Frequently Asked Questions

About Oh My Balloon Bar

Where is Oh My Balloon Bar located?

You can find us at Unit 5, 169 Berkshire Road, Forrestfield

What are your store opening hours?

Our store hours are as follows;

Monday – Thursday – 9:30am – 5pm

Friday – 9:30am – 5:30pm

Saturday – 9am – 2pm

What is your telephone number?

You can contact us on 08 6162 9736

What is your email address?

Please use the form on our CONTACT page to make an enquiry.

What is your balloon cancellation/refund policy?

Cancellations of balloon orders (helium and installations) are only accepted within 24 hours of order placement except where the event/collection/delivery date is within 48 hours of the order date. Should your event be within 48 hours of your order date and the booking is cancelled, no refund will be offered.  Balloon order cancellations are not accepted after 24 hours of order placement, and cancellations will result in all monies paid being forfeited.  You may postpone your order to a later date to avoid losing payment. 

In cases where Government restrictions will prevent your event from taking place, you may defer the existing booking to a date within 12 months of the original event date or a credit will be placed on file to be redeemed against any item within that 12 month period.

Do you offer delivery?

We sure do.  We do though have a minimum order of $60 + delivery fee on all delivery orders. The delivery fee is calculated based on distance from our store in Forrestfield and is calculated during the store checkout process.

Please note that we cannot guarantee a delivery time.  At checkout, you will be provided with a delivery time window to choose and your order will be delivered within that window. While every effort will be made to accommodate a specific delivery time, this is not always possible and your delivery time may need to be changed to accommodate existing orders and delivery route schedules. If your delivery time is not flexible please ensure that you have called Oh My Balloon bar prior to placing the order to ensure that we are able to accommodate a specific delivery time.

Please ensure that someone is available at the delivery address during the delivery window.  If we arrive at the address and no one is available to take delivery, we will return the balloons to Oh My Balloon Bar’s address.  Your balloons will be made available for collection during store hours or re-delivery at an additional fee. If you fall within our free delivery area, you will be charged a $20 re-delivery fee. 

There are occasionally delays beyond our control (traffic, weather, mechanical etc) that may affect our delivery time. Oh My Balloon Bar will not be held liable if your order is unable to be delivered by a specific time due to circumstances beyond our control and no refund will be offered.   

Is GST included in your prices?

Yes, all items prices on our website include GST.

Do you have social media accounts?

We sure do!  We’d love it if you’d give us a like and follow 👍

Facebook

Instagram

Balloon Garland FAQs

How much do your balloon garlands cost?

Our balloon garlands are charged out at $100 per meter for the use of standard latex options.  This includes the use of mirror chrome and printed balloons.  

The addition of confetti or foil ORBZ increases the price by $20 per meter per option.  

Do you have a minimum order for garland installations?

We have a minimum order of 2m for balloon garland installations that fall on Monday to Saturday.  We have a minimum order of $350 for Sunday installations.  This minimum order may include hire and helium items to reach the minimum order, but excludes travel fee. 

What length balloon garland can you provide?

We have a minimum order of 2m for balloon garlands and make them in any length over this.

Is there a travel fee to install a balloon garland?

Yes, there is a travel fee to do a balloon garland installation.  The travel fee is determined by the delivery location, access, and the dates and times of the event.

What are your payment terms for balloon garland installations?

Where your event is more than 10 days from order date, we require 50% of the total invoice value to be paid to secure your installation.  The balance is due 5 days prior to your event date. 

For installations where there is less than 10 days to your event date, we require the total value of the invoice to be paid to secure your installation. 

 

Can you replicate a photo of a balloon garland I sent you?

Given the organic nature of garlands, no two garlands can be made exactly the same. The colours and composition may be the same (or a close match), however, the shape or the end result will never be identical to your inspiration photo. We have a certain formula in working out the number of balloons we use – please see our GALLERY page to get a feel of our style.

Please note that your garlands may appear shorter or longer due to their natural curves. Garland length is measured when they lay flat and straight.

Can you match the exact colours of a balloon garland picture I've seen online?

Once we see the inspiration picture, we will be able to give you an answer to this and there are 3 senarios to answer this question;

  1. The balloons in use are off the shelf colours and therefore we can easily match them.
  2. Oftentimes photos that have been uploaded to the internet have had a filter added to them which changes the balloons colours making it difficult for us to match using off the shelf colours. 
  3. The balloon artist used a method called Double Stuffing to create a custom colour balloon.  Double stuffing, also known as Balloon Layering, is combining two balloons together, one coloured balloon inside a different coloured balloon to create custom colours.

In all three scenarios, we may be able to assist with matching colours, however if we need to go down the Double Stuffing method, this will increase the price of your balloon garland.  Unless budget isn’t an issue, we will recommend a similar colour pallet using off the shelf balloons. 

I would like you to use matte balloons for my balloon garland.

When balloons are first inflated, they all have a shine to them. Although there is a range of balloons called “pastel matte” these balloons are also slight shiny on inflation. They do though have a different textural finish which is why they are referred to as matte. 

Many pictures that you see on social media have had the balloons exposed to the elements for a time which leads to oxidisation of the balloons and this causes them to take on a matte appearance. 

How can my balloon garland be displayed?

Balloon garlands can be hung from just about anywhere. All you need is an anchor point. They can be suspended from the cross beams under your patio or ceiling venting, hung from a tree or curtain rod or fixed to a wall with command hooks.

Balloon garlands are not freestanding so, should there be no anchor points to tie into, you may want to consider hiring a backdrop.  We have options available from $80.  You can view hire items HERE.  Also, view our GALLERY for ideas on how the garlands are displayed on backdrops. 

Can my balloon garland be installed outdoors?

Yes, we can install your balloon garland outdoors, however due to the general nature of balloons, we cannot guarantee that your balloons will remain perfect and intact when used outdoors. Outdoor balloon décor is subject to popping, frosting or fogging/oxidation of the colours, and/or movement from the wind. Where balloon décor installations occur outdoors, we will not replace nor offer a refund or discounts due to loss, breakage or failure to produce due to environmental factors..

Can I keep the balloons after my event is done?

Absolutely yes!  With the exception of backdrop or signage hire, you are more than welcome to keep the balloons for yourself! Please note that you are responsible for the teardown and transport of the balloons post-event.  

How much time is required to install a balloon garland and backdrop?

We require a minimum of 1 hour on site to complete your installation for basic framework and a 3m balloon garland.

For more complex installations such as shimmer walls and longer length balloon garlands more time will be required.  The exact time frame required will be communicated with you based on what is included in your booking.

My event is during the week, are you able to do a balloon garland for me?

Absolutely yes! We take bookings for every day of the week.  Exceptions to this may be a public holiday, but get in touch with us to discuss your options. 

What is your balloon garland cancellation/refund policy?

Cancellations of balloon installations are only accepted within 24 hours of order placement except where the event/collection/delivery date is within 48 hours of the order date. Should your event be within 48 hours of your order date and the booking is cancelled no refund will be offered.  Balloon order cancellations are not accepted after 24 hours of order placement and cancellations will result in all monies paid being forfeited. 

In cases where Government restrictions will prevent your event from taking place, or agreed on postponement due to illness or any other reasons agreed to between Oh My Balloon Bar and yourself, you may defer the existing booking to a date within 12 months of the original event date or a credit will be placed on file to be redeemed against any item within that 12 month period.

Do you sell uninflated balloons so I can make my own balloon garland?

We are a full-service balloon bar therefore we do not sell uninflated balloons.

I purchased balloons from somewhere else, can you use them to create a balloon garland for me?

We are unable to use latex balloons sourced elsewhere to create balloon garlands.  

Helium FAQs

I have a picture of balloons that I love. Can you supply the same for me?

We can use your inspiration photo as a guide; however, the result may not be precisely the same. If you are looking for a specific foil design or character, we may not be able to source the same however we will be able to provide you with photos of substitutes for you to choose from before we go ahead with your order.

How long will my balloons float for?

It’s a tough world out there if you’re a balloon. Sun, wind, rain, high altitudes, and grit are all formidable threats to a balloon’s welfare. For this reason, Oh My Balloon Bar is unable to guarantee standard float times under the following conditions:
– Balloons used outdoors.
– Balloons used indoors, exposed to direct sunlight through windows.
– Balloons used at elevations significantly higher than sea level.
– Balloons used in high humidity environments

Foil Balloons and Balloon Bubbles

Helium inflated foil balloons and balloon bubbles should remain full and taut for 3 days in balloon friendly environments. They will then continue to float for another week, sometimes longer. Please be aware cold air-conditioned air may cause foil balloons to shrivel, but they will return to a normal state when exposed to warmer air.

Hi-Floated Latex Balloons

Oh My Balloon Bar treats latex balloons with Ultra Hi-Float solution, a non-toxic liquid plastic which extends the balloons float time. When kept indoors, out of direct sunlight latex balloons will float for 2-3 days, but could last up to 10 days.  

Latex Confetti Balloons

Standard 28cm Confetti filled latex balloons float for between 12 to 24 hour.  Larger confetti filled balloons will have an increased float time of between 2 and 4 days. 

Personalised Balloons
We use vinyl stickers for the personalised text on balloon bubbles and foil balloons. The addition of vinyl will reduce the float time due to the added weight. 
 
NB Float times may be reduced by humidity, changes in environment and weather including elevations significantly above sea level, exposure to direct sunlight and cold air.
I would like to change my helium balloon order, is that possible?

Your order may be changed up to 24 hours prior to your collection/delivery date.  The exception to this is personalised balloons where we require 48 hours notice to make changes.

I have purchased a personalised balloon and the lettering has started bubbling and lifting. Is my balloon faulty?

We use vinyl stickers for the personalised text on balloon bubbles and foil balloons. As the balloons begin to deflate, the vinyl will start to bubble and lift. This is a natural process and not a defect.

My balloons have popped or deflated. Can you replace them for me?

We take great care when preparing all orders and pride ourselves on the supply of high-quality products and customer service. Every order leaves us in perfect condition.

As such:

(i) Should your balloons deflate or pop whilst in our care, we will replace the balloons at our earliest opportunity.

(ii) We take no responsibility for your balloon order after it has been safely collected or delivered. 

Once the balloons leave our door or have been safely delivered they are out of our control and no refund or free remake will be offered if they pop or deflate. No exceptions apply. We are happy to remake the balloons with a 20% remake discount + delivery fee if applicable. Please note that wait times will apply should we be busy with other orders.

Do you offer delivery?

We sure do.  We do though have a minimum order of $60 + delivery fee on all delivery orders. The delivery fee is calculated based on distance from our store in Forrestfield and is calculated during the store checkout process.

Please note that we cannot guarantee a delivery time.  At checkout, you will be provided with a delivery time window to choose and your order will be delivered within that window. While every effort will be made to accommodate a specific delivery time, this is not always possible and your delivery time may need to be changed to accommodate existing orders and delivery route schedules. If your delivery time is not flexible please ensure that you have called Oh My Balloon bar prior to placing the order to ensure that we are able to accommodate a specific delivery time.

Please ensure that someone is available at the delivery address during the delivery window.  If we arrive at the address and no one is available to take delivery, we will return the balloons to Oh My Balloon Bar’s address.  Your balloons will be made available for collection during store hours or re-delivery at an additional fee. If you fall within our free delivery area, you will be charged a $20 re-delivery fee. 

There are occasionally delays beyond our control (traffic, weather, mechanical etc) that may affect our delivery time. Oh My Balloon Bar will not be held liable if your order is unable to be delivered by a specific time due to circumstances beyond our control and no refund will be offered.   

I purchased balloons from somewhere else, can you inflate them for me?

Latex Balloons

Unfortunately, we are not able to inflate latex balloons bought elsewhere. The reason for this is not all latex balloons are equal and just because they say “helium quality” doesn’t mean they are fit for purpose. We use a high-volume latex inflator and the balloons from budget stores are simply too thin and will pop when we inflate them.  We are unable to use latex balloons sourced elsewhere to create air-filled balloon designs.

Foil Balloons

We are able to offer this service on inspection of the foils only. We do not guarantee balloons not purchased from Oh My Balloon Bar and if they are defective or burst during or after inflation, you will still be charged the full amount for inflating that balloon. We cannot speak to the quality of balloons purchased from outside suppliers and cannot speculate as to how long they will float. The price for inflating balloons from another supplier will vary depending on the size of the balloons. Please bring your balloons to our store for an accurate price quote. We reserve the right to refuse inflation of any balloons if deemed necessary and please don’t be offended as we would rather this than you waste your money on a failed inflation.

 

What is your helium balloon cancellation/refund policy?

Cancellations of balloon orders are only accepted within 24 hours of order placement except where the event/collection/delivery date is within 48 hours of the order date. Should your event be within 48 hours of your order date and the booking is cancelled no refund will be offered.  Balloon order cancellations are not accepted after 24 hours of order placement and cancellations will result in all monies paid being forfeited. 

In cases where Government restrictions will prevent your event from taking place, you may defer the existing booking to a date within 12 months of the original event date or a credit will be placed on file to be redeemed against any item within that 12 month period.

Hire Items FAQs

I would like to hire a backdrop but don't need balloons, is this possible?

We don’t generally dry hire our backdrops.  Backdrop hire options are reserved for client’s who book balloon garland installations.  We may release a backdrop for a dry hire as a last-minute booking if we have availability. Last-minute bookings may be requested on a Thursday for events that fall on the Friday, Saturday or Sunday of the same week and are subject to equipment availability and our capacity to deliver and collect. 

Does the hire price include the balloons pictured?

The hire price is for the item listed only and excludes balloons, greenery, florals, sigange or any additional props pictured. 

How long is the hire period?

The hire prices are based on a 24 hour hire rate and for single use.  You can hire out for a longer period; we simply increase the number of hires according to the length of time required. 

 

 

Can backdrops be used outdoors?

Most of the backdrops may be used outdoors, in wind sheltered areas such as under patios/gazebos.  If your event is in an open park area, we will always advise booking a heavy frame option to prevent the backdrop from moving or falling over should there be wind.  Tension Fabric Backdrops are only permitted to be used indoors or under cover with a wall behind and to one side for shelter.  

 

 

Is the delivery cost included in the items price?

No, The delivery fee is an additional cost that is determined by the delivery location, access, and the dates and times of the event.

This fee includes delivery and next day collection.  Where same day collection is required and the collection time occurs after 6pm a $150 late collection surcharge will be levied. 

What is your equipment hire cancellation policy?

We require in excess of 14 days notice prior to the event date for hire orders valued under $450 and 25 days notice for hire orders over $450.

In cases where Government restrictions will prevent your event from taking place, and your event falls within the 14 or 25 day cancellation period, you may defer the existing booking to a date within 12 months of the original event date or a credit will be placed on file to be redeemed against any item within that 12 month period.

For active bookings made that are subject to a postponement agreement such as;

  • government-mandated restrictions,
  • agreed on postponement due to illness or
  • any other reasons agreed to between Oh My Balloon Bar and the Client,

no further cancellations will be accepted and all monies will be forfeited.

If you would like a copy of our full Terms of Service please feel free to contact us.

What happens if I damage or break a hire item?

We require a filled in copy of our credit card security form which is kept on file for all hire orders upon the time of booking. 

Where items are damaged beyond repair and requires replacement, we charge we charge your credit card at five times the hire fee + a 10% administration fee. 

Where items require excessive cleaning or repair you will be charged $70 per hour to clean or repair plus any time at the hire rate that the item is out of our inventory, at a maximum of 2 days per week.  

Damage/breakages includes but is not limited to;

  • Bent or broken framework
  • Excessive paint damage
  • Glue on fabric or surfaces
  • Holes, cuts or pulls in fabric
  • Stains left on surfaces
  • Burnt fabric or surfaces
  • Scratched, chipped or cracked acrylic
  • Damage to equipment due to being left in rain or direct sunlight
  • Damage to the structure of equipment due to incorrect or malicious use

Environmental FAQ’s

How are you being environmentally conscious running this kind of business?

Oh My Balloon Bar is a member of PEBA (Pro Environment Balloon Alliance), which lobbies for and promotes the responsible use of balloons with relevant private, state and federal agencies. 

There is a common misconception with latex balloons broadly being lumped in as a “plastic” and we want to ensure that any future policies and laws reflect this significant difference.

Our suppliers source their latex from sustainable Rainforest Alliance Certified and Forest Stewardship Council Plantations. This contributes to building healthy forests, thriving communities and fights climate change. Unlike plastic, latex balloons break down and decompose just as other natural elements like banana peels do.

Although these balloons are biodegradable, we dispose of them responsibly and we urge our clients to do the same when you have finished enjoying your balloons. 

With the exception of ceiling balloons bunches, all helium balloons leave Oh My Balloon Bar’s door secured to a weight.  

What's the go with helium balloon releases?

This is a no go!

As of 1 January 2022, regulations to ban balloon releases (accidental or intentional) in Western Australia came into effect.

Penalties under the Environmental Protection (Prohibited Plastics and Balloons) Regulations 2018 apply to individuals for the release of a balloon inflated with gas that causes it to rise in the air.

Please note that the penalties also apply to an adult if a child in their care releases a balloon inflated with gas that causes it to rise into the air! Yup, you read right, if your kiddo releases their balloon, whether intentionally or accidentally, you will be held liable and subject to a fine!

When celebrating with balloons please pop them and drop them in the trash…never let them go!

We’re always here to add magic to your moments, please browse around our site to find your perfect balloon, or get in touch with us if you have an enquiry!

Oh My Balloon Bar is a family-owned business based in Forrestfield and delivers balloons within the Perth Metropolitan area.
Visit us at Unit 5, 169 Berkshire Road, Forrestfield 6058

* Important Notes About Balloons *

Helium expands with heat and foil balloons will pop if placed or left in a hot car.

We use an inflation regulator that inflates foil and latex balloons to the exact pressure needed to stay afloat and there is little room left for expansion caused by heat. With this in mind please ensure that when you arrive to collect your balloons that your vehicle has had the air conditioner running and the interior of your vehicle is cool.

When you load balloons into your vehicle, ensure that they do not come in contact with the metal exterior, your car windows, metal fixtures or light fittings as these can cause your balloons to pop. When taking balloons out of your vehicle, ensure that they don't come in contact with any exterior surface that has retained heat or has a rough surface.  

Unfortunatelyonce the balloons leave our door they are out of our control and no refund or free remake will be offered if they pop or deflate. No exceptions apply. We are happy to remake the balloons with a 20% remake discount. Please note that wait times will apply should we be busy with other orders.

By accessing this site you are agreeing to be bound by Oh My Balloon Bar's Terms and Conditions

Oh My Balloon Bar are proud and active members of the Pro Environment Balloon Alliance (PEBA).
Members of PEBA do not support, or condone, nor will they facilitate the deliberate release of balloons and promote the correct disposal of balloons.

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