terms & conditions

By accessing this site and any social media platform linked to Oh My Balloon Bar you are agreeing to be bound by these terms and conditions.

Revision of terms and conditions may apply at any time and use of this website after changes means you agree to the terms and conditions.

Colours and Substitutions

Despite every effort to provide accurate images of each product’s colour and design, actual colours and design may vary slightly, due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time and other factors. 

Oh My Balloon reserve the right to make design and colour substitutions in an emergency such as in the case of a faulty batch of balloons. Where possible the client will be contacted to discuss changes, however this may not always be possible due to time/workflow constraints. 

Order Amendments

Amendments to your balloon order may be made up to 48 hours prior to your scheduled collection or delivery day. 

Amendments do not constitute a new order and cancellations will still be bound by the cancellations terms.

Cancellations

Cancellation of balloon orders are only accepted within 24 hours of order placement provided that the delivery/collection date does not fall within said 24 hours.

If the delivery/collection time falls within the first 24 hours of the order being placed no refund will apply.

Cancellations are not accepted after 24 hours of order placement and no refund will apply.

Orders may be postponed to an alternative date.

Refund Policy

Due to the nature of balloons, no refund is applicable unless a fault on our end such as the balloon/s deflating in our care before delivery or collection.

Care and Replacement Policy

For delivered orders

  1. It is the purchaser’s obligation to enter the correct delivery address details at the time of ordering. 
  2. It is the purchaser’s responsibility to ensure that the recipient or a representative is available to take delivery. 
  3. All unsuccessful deliveries will result in the goods returned to Oh My Balloon Bar and will be made available for collection on a time agreed by the recipient and Oh My Balloon Bar. Re-delivery orders will be slot into our next available delivery slot. While Oh My Balloon Bar will make every effort to re-deliver orders on the same day, there is no guarantee. A re-delivery fee equal to the original delivery fee will be charged.
  4. Oh My Balloon Bar takes exceptional care to deliver all balloons fully inflated and with no deflation. Oh My Balloon Bar takes no responsibility for your balloon order after it has been safely delivered. Oh My Balloon Bar will not refund, replace or exchange items once you have taken delivery. Should your balloon pop or deflate in your care, you may contact us for a re-make.  Remakes will be charged at retail price less 20%.  A re-delivery fee equal to the original delivery fee will be charged.
  5. Re-made orders for delivery will be slot into our next available delivery slot. While Oh My Balloon Bar will make every effort to remake and re-deliver orders on the same day, there is no guarantee.

Note: We cannot guarantee a delivery time.  While every effort will be made to accommodate a specific delivery time, this is not always possible and your delivery time may need to be changed to accommodate existing orders and delivery route schedules. If your delivery time is not flexible please ensure that you have called Oh My Balloon bar prior to placing the order to ensure that we are able to to accommodate a specific delivery time.  Please note that there are occasionally delays beyond our control (traffic, weather, mechanical etc) that may affect our delivery time. Oh My Balloon Bar will not be held liable if your order is unable to be delivered by a specific time due to circumstances beyond our control and no refund will be offered.   

For collected orders

  1. Please make sure there isn’t anything sharp in the car that may pop your balloon. Always carry your balloons inside the bag while taking it out of the car especially on a windy day.
  2. During summer period or warmer temperature, it is crucial that you arrive with your car cool and do not to leave your balloons inside the car for an extended period as the heat car will cause the helium gas to expand and may cause your balloons to pop. The same rule applies about leaving your balloons outside in the open air.
  3.  When picking up your balloons, please ensure your car opening is big enough to fit the balloons inside. Once the balloons are made, we cannot reduce its size and it is not our responsibility if they don’t fit in your car and no refund will be given.
  4. Oh My Balloon Bar takes no responsibility for your balloon order once it has left Oh My Balloon Bar’s premises.  Oh My Balloon Bar will not refund, replace or exchange any balloons that have popped, deflated or become damaged whilst in your care, including during transport. Should your balloon pop or deflate in your care, you may contact us for a re-make.  Remakes will be charged at retail price less 20%
  5. Re-made orders will be slot into our next available inflation time.  There is no guarantee that we will be able to remake immediately. You may have to return to collect at a later time.

Outdoor Use of Balloons

Due to the general nature of balloons, Oh My Balloon Bar cannot guarantee that your balloons will remain perfect and intact when used outdoors. Outdoor balloon décor is subject to popping, frosting or fogging/oxidation of the colours, and/or movement from the wind. Where balloon décor is being used outdoors, Oh My Balloon Bar will not replace nor offer a refund or discounts due to loss, breakage or failure to produce due to environmental factors.

We’re always here to add magic to your moments, please browse around our site to find your perfect balloon, or get in touch with us if you have an enquiry!

Oh My Balloon Bar is a family-owned business based in Forrestfield and delivers balloons within the Perth Metropolitan area.
Visit us at Unit 5, 169 Berkshire Road, Forrestfield 6058

* Important Notes About Balloons *

Helium expands with heat and foil balloons will pop if placed or left in a hot car.

We use an inflation regulator that inflates foil and latex balloons to the exact pressure needed to stay afloat and there is little room left for expansion caused by heat. With this in mind please ensure that when you arrive to collect your balloons that your vehicle has had the air conditioner running and the interior of your vehicle is cool.

When you load balloons into your vehicle, ensure that they do not come in contact with the metal exterior, your car windows, metal fixtures or light fittings as these can cause your balloons to pop. When taking balloons out of your vehicle, ensure that they don't come in contact with any exterior surface that has retained heat or has a rough surface.  

Unfortunatelyonce the balloons leave our door they are out of our control and no refund or free remake will be offered if they pop or deflate. No exceptions apply. We are happy to remake the balloons with a 20% remake discount. Please note that wait times will apply should we be busy with other orders.

By accessing this site you are agreeing to be bound by Oh My Balloon Bar's Terms and Conditions

Oh My Balloon Bar are proud and active members of the Pro Environment Balloon Alliance (PEBA).
Members of PEBA do not support, or condone, nor will they facilitate the deliberate release of balloons and promote the correct disposal of balloons.

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