terms & conditions
By entering Oh My Balloon Bars premises or accessing this site and any social media platform linked to Oh My Balloon Bar you are agreeing to be bound by these terms and conditions.
Revision of terms and conditions may apply at any time and use of this website after changes means you agree to the terms and conditions.
Colours and Substitutions
Despite every effort to provide accurate images of each product’s colour and design, actual colours and design may vary slightly, due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time and other factors.
Oh My Balloon reserve the right to make design and colour substitutions in an emergency such as in the case of a faulty batch of balloons. Where possible the client will be contacted to discuss changes, however this may not always be possible due to time/workflow constraints.
Where the addition of add on gifts are selected Oh My Balloon Bar reserves the right to substitute listed item for a similar product of the same value should the listed item not be available.
Amendments to your balloon order may be made up to 48 hours prior to your scheduled collection or delivery day.
Amendments do not constitute a new order and cancellations will still be bound by the cancellations terms.
Cancellation of balloon orders are only accepted within 24 hours of order placement provided that the delivery/collection date does not fall within said 24 hours.
If the delivery/collection time falls within the first 24 hours of the order being placed no refund will apply.
Cancellations are not accepted after 24 hours of order placement and no refund will apply.
In cases where Government restrictions will prevent your event from taking place, you may defer the existing booking to a date within 12 months of the original event date or a credit will be placed on file to be redeemed against any item within that 12 month period.
For active bookings made that are subject to a postponement agreement such as;
- government-mandated restrictions,
- agreed on postponement due to illness or
- any other reasons agreed to between Oh My Balloon Bar and the Client;
No further cancellations will be accepted and all monies will be forfeited.
Orders may be postponed to an alternative date.
Due to the nature of balloons, no refund is applicable unless a fault on our end such as the balloon/s deflating in our care before delivery or collection.
Delivery, Care and Replacement Policy
For delivered orders
- Oh My Balloon Bar cannot guarantee a specific delivery time. While we will endeavour to accommodate your preferred delivery window, this may not always possible and the time may need to be changed to accommodate existing orders and delivery route schedule. If your delivery time is not flexible please ensure that you have called Oh My Balloon bar prior to placing the order to ensure that we are able to accommodate your request.
- It is the purchaser’s obligation to enter the correct delivery address details at the time of ordering.
- It is the purchaser’s responsibility to ensure that the recipient or a representative is available to take delivery.
- All unsuccessful deliveries will result in the goods returned to Oh My Balloon Bar and will either be be made available for collection during store hours, after the balloons have been returned to the store or a re-delivery may be organised. Re-delivery orders will be slotted into our next available delivery slot. While Oh My Balloon Bar will make every effort to re-deliver orders on the same day, there is no guarantee. A re-delivery fee equal to the original delivery fee will be charged. If you fall within our free delivery area, you will be charged a $20 re-delivery fee.
- Oh My Balloon Bar takes exceptional care to deliver all balloons fully inflated and with no deflation. Oh My Balloon Bar takes no responsibility for your balloon order after it has been safely delivered. Oh My Balloon Bar will not refund, replace or exchange items once you have taken delivery. Should your balloon pop or deflate in your care, you may contact us for a re-make. Remakes will be charged at retail price less 20%. A re-delivery fee equal to the original delivery fee will be charged. If you fall within our free delivery area, you will be charged a $20 re-delivery fee.
- Re-made orders for delivery will be slot into our next available delivery slot. While Oh My Balloon Bar will make every effort to remake and re-deliver orders on the same day, there is no guarantee.
Note: Please note that there are occasionally delays beyond our control (traffic, weather, mechanical etc) that may affect our delivery time. Oh My Balloon Bar will not be held liable if your order is unable to be delivered by a specific time due to circumstances beyond our control and no refund will be offered.
For collected orders
- Please make sure there isn’t anything sharp in the car that may pop your balloon. We recommend you opt in for purchasing a balloon transport bag to carry your balloons inside to keep them static and prevent them floating and coming into hot surfaces in your vehicle.
- During summer period or warmer temperatures, it is crucial that you arrive with your car cool and do not to leave your balloons inside the car for an extended period as the heated car will cause the helium gas to expand and may cause your balloons to pop. The same rule applies to leaving your balloons outside in the open air.
- When picking up your balloons, please ensure your car opening is big enough to fit the balloons inside. Once the balloons are made, we cannot reduce its size and it is not our responsibility if they don’t fit in your car and no refund will be given.
- Oh My Balloon Bar takes no responsibility for your balloon order once it has left Oh My Balloon Bar’s premises. Oh My Balloon Bar will not refund, replace or exchange any balloons that have popped, deflated or become damaged whilst in your care, including during transport. Should your balloon pop or deflate in your care, you may contact us for a re-make. Remakes will be charged at retail price less 20%
- Re-made orders will be slot into our next available inflation time. There is no guarantee that we will be able to remake immediately. You may have to return to collect at a later time.
Outdoor Use of Balloons
Due to the general nature of balloons, Oh My Balloon Bar cannot guarantee that your balloons will remain perfect and intact when used outdoors. Outdoor balloon décor is subject to popping, frosting or fogging/oxidation of the colours, and/or movement from the wind. Where balloon décor is being used outdoors, Oh My Balloon Bar will not replace nor offer a refund or discounts due to loss, breakage or failure to produce due to environmental factors.